ASK AWAY

     1. Why are the jerseys so much cheaper than the ones I can find in other stores?

Our products are much cheaper than other retailers as we ship your product directly to you. By selling our jerseys solely online, we are able to price so aggressively, as we have completely cut out:

  • The Middle Man

  • Rent and Utilities

  • Employee Overhead

Allowing us to keep our products very affordable and economical.

     2. What should I do if I have not received my confirmation email or tracking number?

Please expect a confirmation email within 24 hours after your purchase. Please make sure to check your email’s spam/junk folder as well.  Tracking numbers and instructions will be provided to you via email roughly 7-9 days after your order placement, or even sooner at times. If you still have not received a confirmation email or tracking information, please contact us at service@jerseyhalo.com as you may have entered your email incorrectly by mistake. We will send you your order information manually in this case!

     3. What is the quality of the jerseys?

Your jerseys will arrive in perfect, brand new condition and quality! Should your experience be anything short of this, please make sure to contact us in order to rectify it. We want to make sure you are fully satisfied with your jerseys and experience!

     4. How does the printing and font for customization look like?

The printing and font used for the jerseys is tailored and specific to each team! It is NOT generic. It will be the same design as the one used by players on the field!

     5. What are the 'Patches' that I can add to my jersey?

Patches are quite literal patches that represent the competition a team is participating in. They go on the sleeves of jerseys. A popular example of this would be the Champions League patches! Please note these are optional and not to be confused with the team’s official emblem/crest. The team’s emblem/crest is already included by default!

     6. How long until I get my items?

Your item(s) will arrive in roughly 10-15 days! We greatly appreciate your patience both out team and the shipping carriers are working as fast as possible in order for your package to arrive as quickly as it can, in the best condition!

     7. Am I guaranteed to receive every item in my order?

We will notify you by phone or email if an item in your order is no longer available. Any remaining in-stock items in your order will be processed and shipped as usual. 

     8. Are these fan version or player version jerseys?

The jerseys we have up for sale are ALL fan version replicas, We unfortunately do not have player version jerseys available.

     9. Are there any taxes or custom fees for my order?

We do not charge taxes on your orders, and you should not be charged any additional fees by customs. Please note that this may be subject to change by your country, however it is highly uncommon to occur. You are responsible for any customs fees, assessed by your country, should there be any.